How It Works

  • 12-18 hours of interactive lessons

    Writing is a skill that requires practice. In our course, you'll be able to watch videos, read text, and complete exercises at your own pace.

  • Individual written feedback

    Each assignment you complete will be turned in for feedback from your dedicated coach. Their comments, questions, and guidance will help you see what strategies you are using, where some gaps still exist, and what you can do to keep improving.

  • Asynchronous learning

    Go through the coursework and complete assignments online at your own pace.

Watch Intro Video

Welcome to the course

What You Will Learn

  • Key habits for effective communication

  • 7 questions to ask in planning any document

  • Areas to focus on when drafting a document

  • Techniques for writing clearly, concisely, and considerately

  • Strategies to use when revising

Your Expert

President, CEO, and Lead Trainer

Jenny Morse, PhD

Jenny Morse is the founder and CEO of Appendance, Inc, which provides business writing training to professionals working at companies along the Front Range and around the country. She earned her Bachelor’s degree at Bowdoin College in Maine, her Master’s in Creative Writing at the University of Colorado—Boulder, and her PhD in English at the University of Illinois—Chicago. As a freelance writer and editor, she has written website copy, crafted award speeches, and ghostwritten for a few CEOs, publishing articles in Forbes, Inc., and Wired. Her articles about common grammar errors, writing habits, and entertaining writing stories can be found at

With so many business writing courses out there, how do you decide which one to take?

Appendance's Better Business Writing Delta course is different from most other business writing courses because you are able to work at your own pace and still get feedback from a dedicated expert.

Can you learn to write better just by watching videos? We don't think so. And we have years teaching in higher education and training professionals like you to back us up. That's why our program is more than video content. We provide you with the virtual content and exercises, and because we know you are a busy working professional, you can take the course at your own pace. When you're ready for feedback, you'll submit your exercises to your coach and get the guidance you need to become a better business writer.
Us: videos, interactive lessons, weekly exercises, connections, individual feedback, weekly coaching sessions. Them: videos--no really, that's it

How do you know if this course is for you?

  • You struggle to draft your messages, sometimes staring at the blank screen not sure where to start

  • You want every message to be absolutely perfect so you keep tweaking every single word, sometimes sending messages later than you should

  • You've been told that your messages are too long, too short, too happy, too abrupt, or people say that you "write just like you speak" or that "you're nicer than they thought you'd be"

  • You want to make sure you are writing "correctly" or you want to find out if what you learned about writing in middle school is still true

Want more?

Check out our blog for writing tips, tricks, and resources.

Contact Us

Feel free to contact us with any questions you have about the course, group rates, or general information!

Course Curriculum

  • 1

    Welcome to Business Writing Basics

  • 2


    • Why does credibility matter?

    • Difference between speaking and writing

  • 3

    Planning--What to Do Before You Write

    • Why do you need a plan?

    • Purpose and audience: The first 5 questions

    • Medium and Approach: The last 2 questions

  • 4

    Writing Messages Part 1--Complete and Clear

    • How to draft messages effectively

    • Strategies for complete messages

    • Strategies for clear messages

  • 5

    Writing Messages Part 2--Concise and Considerate

    • Strategies for concise messages

    • Strategies for considerate messages

  • 6

    Formatting Messages

    • How people read

    • Paragraphing

    • Formatting techniques that draw or repel attention

  • 7

    Editing and Proofreading

    • The difference between editing and proofreading

    • Why it’s so hard to proofread our own work

    • Punctuation

    • Techniques to improve proofreading success

  • 8

    Congratulations on completing the Business Writing Basics course!

    • Thank you for your participation in the Business Writing Basics course!

    • Provide feedback on the course


We think our course is great, but don't just take our word for it...

This class is for you!

Greg D, August 23, 2019

A co-worker said I don't need that class; it looks basic from the flyer. And I agree that I was unsure at first if I needed the class, until I sat and listened. I think the flyer should include the words, "This class will teach you writing for business with company assets and your professional reputation at stake. Yes! This means you! You need to take this class! You will learn that writing it right is critical to instilling trust in your audience and conveying credibility with your readers. These traits are key to furthering your career!"

Learned a lot!

April 21, 2020

Didn't know that it takes my brain 15 minutes to proofread anything I draft up on the computer. Also taught me to multi-task between tasks and back to communication with my coworkers or supervisors. Most useful because currently with the restrictions, my main communication is through email. Showing that I can phrase what I am saying to them without offending them when giving the message back.

Have fun when you write!

Nate B, April 3, 2020

I loved the content, and Jenny brought the positive energy/vibes I needed. So great.

Hands-on practice

Kristin S, April 2, 2020

The hands on practice was extremely helpful. I was able to identify my areas of strength and those areas that I still need to spend more time. I'm looking forward to digging into the suggested resources.


Earcillia R, March 19, 2020

I think it is important to communicate effectively in written form. I love these classes and I would attend many more

All good

August 17, 2018

There was a wealth of information provided, and I walked away with some helpful tools to improve my writing. The delivery of the training fostered engaging dialogue.

Course Cost

What's included: 12-18 hours of video lectures, handouts, quizzes, and other independent tools, plus 6 writing assignments with feedback from an expert.

Discounts, special offers, new courses along with writing tips and tricks...

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